Is it really sooo hard???... Ordered a childs toy from next directory to have the wrong item delivered, called to get it sorted out and after many many circular refferalls i was told it was not the wrong product but they would send a replacement, lo and behold a second time the wrong item... sick of this now many many circular refferal phone calls from one department and back again and they finally agree to a "special" delivery. what was so special about it i do not know, i was told 3 days and it has now nearly been 2 week... read full review »