I ordered my credit score from them. I've received my FICO score from many other credit report sites before. This one would not give me my score. I called them. It seems they do their own calculation, rather than using the official FICO score, and their system wasn't working. I asked for a refund. They refused. The recorded conversation with their customer service is here: http://www.youtube.com/watch?v=rwsnnE7xxKk read full review »