Submitted a case for investigation in June2010. To date the feedback has been non-existent. I am promised that calls will be returned, the matter will be investigated but nothing happens. I have done all the 'dirty' work, gathering and collating information and passed it on to the personm dealing with the matter ...and still nothing. Instead, the same info gets requested over and over. I've been given the excuse of 'we overloaded with work', I emphathised but I think I have been extremely patient and co-operative only... read full review »