When I ordered This service, Direct TV., The add in the local newspaper said that you would recieve a video recorder. I have a handicap and had a Dr's Appointment that day, and my daughter stayed home to allow them in. They did not leave the recorder, I called and they said I HAD TO ASK FOR IT IN ORDER FOR THEM TO LEAVE ONE---NOT WHAT THE ADD SAID! I later moved 5 months later, and I packed all the equipment to the new address, as they said. Then they called me and said it would be 3WEEKS before anyone would be able to come and connect... read full review »