Despite having purchased a 4-year in-home warranty, Toshiba has the worst customer service I have ever encountered. Each time I call, I am on hold for 20 minutes, then transferred numerous times, until I finally get to even tell someone that I have the onsite warranty (and most of these phone techs cannot even speak English at an understandable level). Then I get transferred once more to a Level 2 technician. And then it takes about 7 days just to make an onsite appointment because there is only ONE onsite technician for several counties in New York, which equals the size of some states!! UNBELIEVABLE!!! DO NOT buy a Toshiba laptop. read full review »