Despite being promised a full refund of £113.88 (one years line rental up front) this has so far not happened. You do not answer many e mails and phone calls are a complete waste of time. We have been promised a "refund within 5 days" each week when we have phoned tto complain since we cancelled the arrangement on 27.09.2010. Since this is totally un acceptable we have now authorised Otelo to look into this matter. read full review »