A minimum expectation when booking this flight with BA is to have entertainment for the duration of my flight of 11hours. When I reported the monitor was not working and your crew member Tony reseted it several times. After the last time I had to go find him to ask what he was going to do next and he responded that there was nothing else he could do, as the flight was very full and the only seat available would be 38E or 37E (can't be sure but it was one between 2 people and another row of seats infront unlike where I was seated in 40E ... read full review »