I called Suntrust to inquire about making a principle payment to my auto loan. I was told I could do it over the phone for a fee and simply needed my account and routing numbers. I got off the phone moved money from another financial institution and gathered all the account information as directed by the Suntrust rep.However when I called back I was now told that I could not make a principle payment over the phone with no explanation as to why I was told otherwise 30 minutes earlier. I am taking my business to another bank and am refinancing... read full review »