Hello Sir, Miss Margarett Fernandes ( Stores Sears Manager - Natick MA), she does not have an idea on how to talk with customer and hangs up the phone on customer. She was rude and I believe should not be at this crucial job position. Her associate Eric - electronic store manager was courteous enough and was able to communicate with me far better than her superior. I am in constant touch with Eric for last 5 days and he has superb technique to speak with customer. However I am sorry to say that Fernandes should be sacked else she will be... read full review »