I received a wonderfully generous gift from a dear friend that I can not use. It was purchased from Barnes & Noble. When I returned it I presented the clerk with the untouched item, 2 gift receipts, and the original sales receipt. The only option offered to me was a B&N gift card. My friend wanted to give me something special and I wanted to honor her wish by purchasing something more suitable. But unless I find $250 of worthwhile B&N merchandise that is not going to happen. This action is absurd and corporate greed has just lost B&N a lifelong customer. read full review »