I bought a lululemon jacket that was pilled and frayed after one wash. When I tried to return it to the store, a refund was denied despite selling me a defective product that could not withstand one handwash. They still had the same jacket on the rack at full price when I attempted to return it. They kept referring back to their return policy that requires tags and a receipt. After much haggling, that this did not fall under the same category since their product was defective, I finally did get a refund. This was after complaints to the BBB... read full review »