I recently had signal loss with my broadband modem. I decided to take the component in to the corporate store to have them figure out the problem. At the time i was not aware that the modems required a firmware update, meanwhile the so called Cricket agents told me the modem was no longer any good and i would have to replace it. Stupid me buys the replacement. A month later a had an issue with my cellphone and i went in to the corporate store and another agent explained to me that they had their system changed 3 mos. ago and all cellphones and... read full review »