My first experience with hotels.com was wonderful. The hotel had my reservation, and there were no problems. My second experience was another story. I booked a hotel stay through the hotels.com website. My credit card was charged the full amount, and I received an itinerary number and proof of payment. On the day of check-in, I called the hotel, but they had no record of my reservation. The reservationist told me to call hotels.com and have them fax my reservation. I called hotels.com, and the gentleman told me that this was the hotel'... read full review »