We were involved in a rear end accident that was not our fault and called to have the car removed from our policy as it was no longer a usable vehicle. The first call they asked us to fax a removal form. They said they never recieved it and continued to bill us for the car. So, we faxed it again. When we called to ask why the car was not removed they told us our request was "denied." WTF? How can you deny a request to cancel service? SO they are currently working on the second request and we "might" find out about it... read full review »