My husband purchased a gift certificate from Kay Jewelers. Things changed and now we have no use for the certificate. When we wanted to return the gift certificate they told us that they cannot refund us the money. In their return policy there is nothing that says that a gift certificate cannot be returned. It says only that the refund will be given in the form of a check if the cash is not available (we used cash). What a scam of a company! I am going to write an official complaint, and I don't care how long is going to take, I am going to get my money back. read full review »