The incompetence of Empire Carpet is extraordinary, and I haven't even seen a representative! I made an appointment, which the reservationist said was for 9:00, not a window from 9:00 to 11:00. No one showed up. When I called, the representative said he couldn't be at my home until 12:30, too late for me, so I wasted my morning. I spoke to a manager whose ability to speak logically and intelligibly was questionable and who had nothing helpful to do or say. I made a second appointment, and the same thing happened. With such... read full review »