I have purchased 4 phones as gifts from Virgin Mobile this year. I have since then had 5 erroneous charges and one phone that they have been trying to "un-lock" and activate for 5 days. When I requested to speak with a supervisor I was hung up on and when I was speaking with a supervisor named Mark the phone disconnected (or I was hung up on again). It is utterly ridiculous to run a corporation this way. What regulatory agency handles telecommunications complaints - is it the FCC? read full review »