I purchased a cell phone samsung galaxy spica on feb 04/2010. i also bought extendex warranty with that which i pay every month for 3 years, i was told if any reason if you have problem with your phone bring it back and, we will replace with same phone no question asked. i was having problem with my phone for last 2 months it freezes i had to remove battery evry time to get it going, i went to the future shop on dec 30/2010 Scarborough location on Kennedy rd, i'm very disappointed with the service i received from them, i would not recmond... read full review »