I had trouble connecting my laptop to the internet. I located FixYa on the web and paid $19.95 for live chat with a so-called expert named 'jonniewalker'. He ran me through several basic steps that i could have done myself. It appeared that he had only very basic computer knowledge. He would give me steps to follow and repeatedly said 'Thank you and Godbless' prior to the computer being fixed. The computer was not fixed and he quit answering my messages. I should have known better...johnnie****! read full review »