I filled out an online request in October to refinance my townhouse in Missouri . I got a great response in the beginning...then weeks turned into a month...called to find out the girl handling my account "moved on". A new person took over, set me up for VA loan, sent an appraiser out for a look...found out (now 3 months later) that my home is actually a "condo" and VA does not loan to "condo's" anymore...would have been nice to know this before I spent $400. Don't expect them to be professional either, the... read full review »