Complaint 1) purchased insurance on phone had a problem with phone and was constantly told it was the area and tower location other phones in house hold worked fine refused to replace phone. Finally decided to go with new phone and worked fine. This was through the Warsaw Indiana store. Bought new phone at the Goshen Indiana year later went back to Goshen store to up grade to the Droid phone . Store manager told me that I would have to upgrade from my 50 dollar plus plan to a 74 dollar plus plan and I would be able to up grade phone in January... read full review »