Canceled a trial membership before the deadline. Checked account status on-line to verify cancellation. Yep. Five days later, they bill me anyway. I get on-line again to see that the record of my cancellation had been removed from my account settings! I called to complain. They said they would cancel me (again) and would send me an email stating they would be giving me refunds. No refunds mentioned, only my cancellation. I'm currently canceled again, but am not sure if Audible will again 'erase' the record of my cancellation... read full review »