"Consumer Reviews on Companies, Products and Services"

USER REVIEWS (JenniferG117)

Hotels.com
Jennifer Gala January 9, 2011
I booked a reservation through hotels.com that says it has a price match guarentee. When I found a lower price at another website I called to tell them about it and have them match this price. They rudely refused to do so and kept saying "We''ll just cancel your reservation for you." Some price match guarentee. There is NO guarentee here! I was kept on the phone for a long time while the agent talked to her immediate boss. She was rude, argumentative and flat-out lied to me several times during our conversation. She even... read full review »
Filled under: Travel Location: France

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