My car engine was damaged by flooding, as this was covered by the insurer, the collected the car at BMW Springs for thier own assessment and repairs. Till to date, they have not done anything with my car. They say they are waiting for authorisation and also checking my previous history with insurance companies, honestly I do not know why they looking for that information, I suspect they want to build a case excusse not to repair the car. I have never missed any of their monthly subscriptions, but when it's time to claim, the send you from pillar to post. This is being ongoing for almost a month now. read full review »