I have several items delivered to them and when I request for shipping to my address in Indonesia, 1 of the shipment request said it was Shipped but when I checked on Fedex, they said they haven't got the goods. While I have 3 more shipment request which the status is kept "Processing". I have contacted their customer service through their helpdesk system http://viaddress.zendesk.com and they have not answered in the last 14 days. read full review »