Hi, we were travelling on a local flight from, Cape town to Johannesburg, they somehow manage to lose one of the bags, the bag was sent to either JFK or Heathrow airport. This was on the 05JAN2011, till today the bag has not been returned. The customer service was really poor from Kulula, we have to make many calls and speak to different people, just to get an answer. They tell you they will call you as soon as the person is available but they never call. You need to keep reminding them to put some urgency on the matter. Also they told us that... read full review »