I am Mrs. Lee. I and my husband(Mr.Hong), we went to London via Amsterdam for our honeymoon at 19 Dec 2010. We arrived at Amsterdam, all airport in London was closed. We could'nt departure. So next day, we decided to go to Birmingham by airplan, and go to London by bus that night. But we arrived at Birmingham after waiting for an hour for baggage that it was not on board. With all personal effects in the bag, we had to buy all personal effects. Despite numerous calls to the airport, airline and baggage handling company we are still no closer to getting it back. read full review »