I ordered 4 textbooks for the Spring 2011 semester. One instructor told me that I could do without 2 of them. My order confirmation email from B&N stated that changing an order was not a problem. After I tried to cancel the 2 books I did not need, I received an email stating that once an order was in the system, it could not be cancelled/changed. I could only return what I now did not want. I tried to use the tools on their site, phone calls & email to cancel 2 books, not the entire order. I only instructed them to do that if they could not get things straight. The customer service is awful, I will not shop there again. read full review »