Despite repeated phone calls to very poor english speaking call centre operatives I have still not received a refund of about £70.00 on my Debenhams Credit Card which I accidentally overpaid in October 2010. They have lied so many times and said it has been sent or will be done within three days but still no joy. I cancelled the credit card a while ago because out of the blue I received a letter saying they were putting up my interest to almost 28 per cent Our local Santander branch were totally disinterested and told me to go to Debenhams Customer Services and take it up with them. I would never ever deal with Santander again. read full review »