Heat pump broke 12/4. Told to operate in emergency heat. Vendor took over 3 weeks to get it fixed. Broke again. Now no heat. Unit is 25 years old. I paid for this insurance for about 10 years. They should just replace unit. Life span of heat pumps is about 15 years. Instead it is being patched over and over. I hear what appears to be scripted replies from service dept. No heat now. Freezing temps. Again waiting for vendor. Only one avail. in metro area. Had to go out and buy portable heaters because of freezing temps. read full review »