For a service that is used to help recruit, enroll, process loans, and other facets of an online college service, I'd have to say that that the only way that you will get good customer service, is to be pushy and not a pushover. Not only that, but do a lot of reading and do not expect any handholding. Remember, you're an adult. They are helpful if you have any questions, but just be prepared to deal with several different areas if you need all your questions answered. Remember this is a business, and once you realize that the... read full review »