I ordered a leather jacket for my son for Christmas. One week later, I get an email that said I didn't specify the size. (which I swear I did, but who knows, maybe not, or maybe the site order form wasn't working correctly...I'm not above giving them the benefit of the doubt.). So, I send an email right back with the size I wanted. About a week later, I phoned them and some guy answered. The background noise suggested he was in a car or outdoors, and he said he wasn't in the "office" and he would look into it and... read full review »