Here is a forum post I wrote to Tmobile which sums up the complaint : Hello, I have been with Tmobile for 4 years, and I had no problems because I never used customer service. Every time I called customer service, I had problems because Tmobile reps were really dumb and were not kind, but I just put it off because it was not too big of a deal. I am only writing this because 1. 2 customer reps on the phone lied and as a result, I am paying extra and more. Here's a brief and to the point story. I have a 115... read full review »