folio no 1108124 and 1108125. redemption request on 24 dec 2010. have lodged complaint and followed up on helpline, the system is not organzed for response, the promised call back with details of reason for delay does not happen and the cheque is not yet receved, plenty of promises and requests to be patient and cheque will soon reach, even phone number of courier through which dispatched was given, no response from that number and i ...am ...waiting n waiting !!! Is THERE NO REGULATOR TO TAKE THEM TO TASK !!! how do i get to them? read full review »