Ordered product on 12/24/10, not received as of 1/21/11. Tried to call to cancel order but held on phone for 17 min., yes 17 min. according to my phone timer. Never got to speak to anyone. Their website says orders should arrive in 5 to 7 days, not 30 days. Sent e-mail about order, no response. Buried in their website it says that some orders come from Australia and may take up to 28 days. I have disputed the charge with my credit card company. Do NOT order from this company. read full review »