For anyone having problems dealing with Aeroplan frequent flyer /loyalty program, I strongly suggest filing legal action against Aeroplan. Do not, I repeat, do not attempt to contact them to negotiate a resolution. The only way to reach a remedy with Aeroplan is through the courts. Neither the "customer service" agents nor supervisors have authority to resolve problems. Currently there are many law suits against Aeroplan including a huge class action suit against Aeroplan for "Expired Points" (CTV News, 21 January 2011) and I strongly suggest investigating these actions. read full review »