We purchased and expensive engagement ring. Ring was sent back for repairs twice, due to loose stones. Then, ring was sent in to have the 3 bands soldered together, and came back unaligned, had to be sent back. When we went to pick it up, ring was damaged with cut marks all over band. Was sent back, again, to be refinished. Kays would not replace ring, after damaging it themselves, twice in a row. Now, they won't even clean it, because they say the diamond is chipped. They want over $1.000 to replace diamond. They claim that it wa... read full review »