I have a toureg I bought new in 2010. The water pump broke, the car is under warranty. Its been in the shop for more than a week. First I was told that if I pay I can get the part the next day, if I want to go through the warranty then I have to wait? Already I feel ripped off. I waited, for 10 days now. I have no car. It is frustrating for me. When you ask the service people in VW, they confirm that the part is here. Yesterday I found out that the email sent to parts/repairs department was missing a number or incomplete in some way, so they... read full review »