This is the second year in a row that there is mysteriously no answer at the Voyager call centre when miles are due to expire. I stand to lose another bunch of miles this year as no one answers to take a booking. When I complained last year after the fact, the attitude was 'your loss, nothing we can do'. Surely they should know this will be a very busy time, and up-staff accordingly? Or is it just a massive cost saving not to award those miles? This loyalty programme definitely doesn't work both ways. Very very disappointing. read full review »