My contract was due to expire so I went to the Canal Walk Virgin Mobile store at the beginning of February to check if there is anything I need to do to convert to Prepaid on expiry of the contract (contract due to expire at end of the February). The consultant at the store told me that at the end of the month my contract will have expired and will automatically convert to Prepaid. On 1 March a debit order came off for the month. After phoning customer care I was told that the store lied to me and that they would cancel at Head Office... read full review »