No customer service, no return calls or follow thru. Qwest refuses to take any responsibility and resolve this issue. After 15 years of paying my phone bill, I decided to switch carriers, I closed my account with Qwest in good standing, but when I asked that they refund my initial cash deposit, the company refuses, saying they have no records past 7 years, and that deposits are automatically reimbursed after a year of new service. I keep all my receipts and invoices. Upon their request, I fax them a copy of my deposit receipt (made... read full review »