If you are a photographer, and you buy online as I do, you will probably buy from Amazon.com. I recently purchased two items from Rainbow Imaging www.rainbowimaging.biz, and only one item was received. I have no problem with people making mistakes, I've made them too. So, I wrote a polite letter asking them to send the missing item which was listed in the packing slip. They didn't respond. The next day, I sent off another letter, more strongly worded. Still, no response. The third day, today, I sent a third letter, and still no... read full review »