This is an excerpt of a letter sent to Mr. Jim O'Donnell's office CEO of BMW North America about a deplorible experence with a BMW dealership. Some years ago we had a pleasurable experience purchasing a 7 series BMW, which we enjoyed for many years. Recently when we made the decision to purchase a new car we decided to trade our S series Mercedes in for a new 7 series BMW. After researching and shopping around we finally found the vehicle that we felt met our needs and we would like to own. We located the car in North... read full review »