I saw so many complaints in other locations with this company before going there, and they were all right! I went to the DeWitt (Syracuse, NY) locations and as many have already complained, the DM is HORRIBLE. I knew that her first name was Kim and through other postings I learned her last name to be "Benny." Kim Benny is by far the worst DM I've ever dealt with and I worked in retail for years-I've dealt for several and was even a DM myself! During my time at the store, she was there (I'm assuming b/c it was a new... read full review »