After being directed to contact the "Investor" in my home mortgage--Fannie Mae--about the excessive escrow being drawn and deletion of this without the associated fee, I have not heard back from the Level 2 support after leaving two messages and writing a previous email (Wednesday 1/26). Thousands of dollars beyond what was required to-date for escrow payment have been taken into the escrow account to cover taxes--rather than being applied to the mortgage. We were told we could apply for an Escrow Deletion Letter to be sent to the bank... read full review »