I purchased a computer for my son in August, 2007, complete with extended warranty. By March, 2008, the keyboard needed to be replaced, so we did what they told us to & shipped it to them. We never saw it again. A random phone call sometime in May from an unknown caller reported that we would be receiving a gift card in the amount of the computer purchase price. When I started to question the cost of the warranty, I was hung up on and could not locate the origin of the call. My son has tried to track & contact them online while I have... read full review »