I subscribe to two magazine + DVD series: Agatha Christie and the BBC Classic drama. The subscribers have an envelope with their names on and each fortnight the CNA employee allocated to this task is supposed to put the required DVD + mag into the envelope. The purpose is so that dedicated buyers will not miss an issue. Imagine my anger when two weeks ago I found that I had not been allocated two of the Agatha Christie issues. I complained and recived profuse apologies from one employee (male) at Killarney CNA and absolute indifference... read full review »