In October of 2010 I added a second line to my Verizon account. The phone that the local Verizon dealer gave me would not hold a charge for more than 2 hours, it was defective. I took it back to the local dealer and they told me a new phone would be sent to my address. I got the new phone, then went to the local dealer for activation. The woman at the Verizon dealership, located on Hwy 93 N. in Polson, put the old phone in the empty box and handed both new phone and old defective phone back to me. She did not say ANYTHING about the need for me... read full review »