HI. USED THIS DEALER FOR A RECALL SENT FROM CADILLAC. I MADE AN APPOINTMENT AND AFTER A FEW DAYS I CALLED TO SEE IF THERE WAS A COURTESY CAR AVAILABLE, SAID NO, AND SAID THAT THEY NOW NEEDED TO ORDER PARTS BEFORE I CAME IN. OK DO THAT CALL ME AND SET UP APPOINMENT AGAIN. NEVER CALLED AFTER 2 WEEKS I CALLED AGAIN, THIS TIME SAID OH NO WE DONT ORDER PARTS 1ST, YOU COME IN AND WE SEE IF U NEED THEM THEN ORDER, MIGHT TAKE 5 DAYS TO GET IN. OK TRY IT THIS WAY AGAIN. GO IN WAIT 30 MINUTES TO GET WAITED ON IN SERVICE BAY EVEN WITH APPOINTMENT. TELL... read full review »