We hired a Brand New mercedez from car-hire-uk.com the online support and telephone was brillant, and we could not fault this. We booked a Ford Ka in the Group A range for £99.00 however when we arrived we were met at heathrow airport by a pleasant young lady, who kindly took us to our car, to our horror they had upgraded us with out warning to a sparkling C-class mercedez which was far to big for us, we complained to the girl and she called through to a manager, who apologized and offered a goodwill gesture, however it was not good... read full review »